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For Residents: Service Connectors

Kyra Worthy

HOPE SF is not just about bricks and mortar; it’s also about improving the lives of HOPE SF residents who live in public housing today. HOPE SF combines physical development with human development, using the idea of revitalization to create neighborhood and resident change. Service Connectors help link residents more directly with services and opportunities in their neighborhood and city-wide.


To learn more about the HOPE SF Resident Development Model and Phases, please see Community Building.

What Is a Service Connector?
Why Are Service Connectors Important?

What is a Service Connector Service Connectors are dedicated staff working in the community to meet residents needs in the following ways:

  • Service Connectors seek to build a trusting relationship with residents, and work closely with families to understand their goals.
  • Service Connectors give support and make referral to services that help residents meet their goals.
  • Service Connectors stay in touch with families for the long term to help insure success and tho help navigate any challenges and emergencies that may arise.
  • Service Connectors work to identify resident servcies and opportunities, including childcare, after school programs, employment, health care, education, and family support.

Service Connectors are supported by a dedicated network of social service providers committed to working actively to meet resident needs. The HOPE SF residents development strategy calls for having Service Connectors begin work in a HOPE SF community one year before construction begins and to support residents throughout the relocation process and through re-occupancy in the revitalized community.

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Why Are Service Connectors Important Despite the array of services available to public housing residents, it can be difficult to access these resources. Residents might know about a service but have unanswered questions. Whom should I contact? Where are they located? Do I qualify?

There may also be questions about how the construction process will unfold, how to prepare for onsight relocation, how to access jobs when they become available at the site, and more. Service Connectors can answer these questions.

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If you wish to connect with a nonprofit or City service provider that provides child care, employment and training opportunities, substance abuse programs, or numerous other programs, call or visit:

211, United Way’s directory assistance for local community services, or
311 for information about city services.

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